Privacy Policy
Changshu Mefiss Hometex Co., Ltd. is committed to protecting your personal and business information with integrity and transparency.
Last Updated: June 2025
Table of Contents
1. Overview & Scope
This Privacy Policy applies to Changshu Mefiss Hometex Co., Ltd. (hereinafter "Mefiss," "we," "us," or "our"), a home textile manufacturer registered at No.126, Zhaoshi Road, Meili Town, Changshu City, Jiangsu Province, China (Postal Code: 215518).
This policy governs how we collect, use, store, and protect information provided by our B2B customers, business partners, suppliers, and visitors to our websites www.mefiss.com and www.spacermesh.com.
As a B2B manufacturer serving home textile brands, pet product brands, and custom brands worldwide, we understand that your business data -- including product specifications, designs, and commercial information -- is highly sensitive. We treat all such information with the utmost care and confidentiality.
2. Information We Collect
We collect information necessary to fulfill orders, provide services, and maintain business relationships. This includes:
Business Contact Information
- • Company name and registration details
- • Contact person name, title, and role
- • Business email address and phone number
- • Shipping and billing address
Order & Product Information
- • Product specifications and requirements
- • Sample designs, drawings, and artwork
- • Order quantities, pricing, and payment records
- • Packaging and labeling requirements
Communication Records
- • Email correspondence and inquiry records
- • Meeting notes and call records
- • Exhibition and trade show interaction records
Website Usage Data
- • IP address and browser information
- • Pages visited and time spent on site
- • Contact form submissions
3. How We Use Your Information
We use the information collected solely for legitimate business purposes in connection with our manufacturing and supply services:
Order Processing: To quote, sample, manufacture, and deliver products according to your specifications and requirements.
Quality Control: To maintain production standards, conduct inspections, and share QC reports, photos, and videos relevant to your order.
Business Communication: To respond to inquiries, provide updates on order status, sampling progress, and shipping logistics.
Product Development: To understand your market needs and develop ODM/OEM products tailored to your requirements.
Compliance & Legal: To meet applicable laws, export regulations, and certification requirements (e.g., BSCI, OEKO-TEX, CPSIA).
After-Sales Service: To handle claims, provide spare parts (0.5% included), and improve product quality based on feedback.
We do not use your information for marketing to third parties, sell your data, or use it for any purpose unrelated to our business relationship with you.
4. Confidentiality & Intellectual Property Protection
Respect for intellectual property and customer confidentiality is a core part of our corporate culture at Mefiss. We have established the following firm commitments:
No Disclosure: Your samples, drawings, designs, and business ideas will never be shared with any third party without your explicit written permission.
No Unauthorized Use: Your product designs will not be modified, replicated, or sold to any other customer.
Independent Data Storage: Your customer data and product information are stored independently, segregated from other customers' data.
Closed Workshop: Our production facility is closed to unauthorized visitors to protect your product and design confidentiality during manufacturing.
Legal Accountability: We accept full legal liability for any breach of intellectual property or confidentiality obligations.
Cultural Commitment: Respect for original design and IP is embedded in our company culture and employee training programs.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal or business information. Limited sharing occurs only in the following circumstances:
Internal Teams: Information is shared only with relevant internal departments (production, quality, design, logistics) on a need-to-know basis to fulfill your order.
Trusted Suppliers: Where necessary, limited product specifications may be shared with our long-term certified material suppliers to fulfill production requirements. These suppliers are bound by confidentiality obligations.
Testing Laboratories: For compliance purposes, product samples may be submitted to accredited labs (e.g., SGS, TUV) for testing. No identifying customer information is disclosed beyond what is required.
Legal Requirements: We may disclose information if required by applicable law, court order, or regulatory authority, and will notify you to the extent permitted by law.
6. Data Security & Storage
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse:
Isolated Storage
Customer data stored independently with access controls
Access Control
Only authorized personnel can access your data
Regular Review
Periodic review and improvement of security practices
Data is retained for the duration of our business relationship and as required by applicable laws and regulations. You may request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights
As our business partner or customer, you have the following rights regarding your information:
Request a copy of the personal or business information we hold about you.
Request correction of any inaccurate or incomplete information we hold.
Request deletion of your data when it is no longer necessary for the purposes it was collected, subject to legal obligations.
Object to the processing of your information for specific purposes at any time.
Request a structured, machine-readable copy of your data where technically feasible.
To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 business days.
8. Website & Cookies
Our websites (www.mefiss.com and www.spacermesh.com) may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content.
Essential Cookies
Required for basic website functionality such as navigation and form submissions. Cannot be disabled.
Analytics Cookies
Help us understand how visitors use our site to improve content and user experience. Can be disabled.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. We do not use cookies for advertising or tracking across third-party websites.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
Update the "Last Updated" date at the top of this policy.
Notify active customers via email when changes are significant.
Post the updated policy on our website.
Your continued business relationship with Mefiss after such updates constitutes your acknowledgment of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us:
Company
Changshu Mefiss Hometex Co., Ltd.
常熟市素然家纺有限公司
Address
No.126, Zhaoshi Road, Meili Town,
Changshu City, Jiangsu Province,
China 215518
This Privacy Policy reflects our commitment to integrity and transparency -- core values of Mefiss Hometex since 2015.
By engaging with us, you acknowledge that you have read and understood this policy.